RETURN POLICY

Updated 28th January 2023

Thank you for your purchase. We hope you are happy with your purchase. 

However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and used condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@thelastdrop.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging the post to the following address:

The Last Drop

Attn: Returns

Unit AB8D, Bottom Yard, 

Anglo Trading Estate,

Shepton Mallet, BA4 5BY

United Kingdom

Please note, you will be responsible for all shipping charges, We strongly recommend that you use a trackable method to post your return.

REFUNDS 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item ro process your return or exchange. Refunds may take 102 billing cycles to appear in your account / to be returned via the original payment method. 

EXCEPTIONS 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

07872567154

info@thelastdrop.uk